Privacy Policy
This Privacy Policy explains how Banani Taekwondo Club ("BTC", "we", "us", or "our") collects, uses, shares, and protects personal information through bananitaekwondoclub.com, our member portal, class and membership services, and our WhatsApp communications.
1. Who we are
Banani Taekwondo Club is a sports and martial-arts training club located at Suvastu Jahanara Square, 8th Floor, House 39, Road 11, Banani, Dhaka, Bangladesh. Privacy questions may be sent to bananitaekwondoclub@gmail.com.
2. Information we collect
- Contact and identity information: name, age or date of birth, phone number, email address, guardian information, and emergency contact details.
- Membership and service information: enrolment, class bookings, attendance, program choices, grading or competition details, enquiries, and support requests.
- Payment records: payment status, amount, date, reference, and selected payment network. We do not ask you to send passwords, PINs, one-time codes, or full payment credentials through WhatsApp.
- Website and portal information: account details, device and browser data, IP address, security logs, cookies, and actions taken in the portal.
- WhatsApp information: phone number, profile information made available through WhatsApp, message content and media, message timestamps, delivery/read status, and customer-service history.
3. WhatsApp and Meta Platform Data
BTC uses the WhatsApp Business app and the WhatsApp Business Platform (Cloud API) through our Meta app, BTCWA1. Meta and WhatsApp may provide us with business account information, business phone-number identifiers, message and media content, templates, delivery events, and webhook notifications. If an authorised administrator chooses to share WhatsApp Business app history or contacts during Meta's official onboarding process, we may receive that information to synchronize conversations and contacts in our portal.
We use this data only to operate BTC's own communications, respond to enquiries, administer memberships and classes, provide support, send requested or permitted notices, maintain conversation continuity, and protect the service. We do not sell Meta Platform Data or use it to build advertising profiles for unrelated third parties.
4. How we use information
- Provide trials, classes, memberships, events, grading, and related club services.
- Respond to enquiries and communicate through WhatsApp, phone, email, or the portal.
- Send booking confirmations, schedule changes, reminders, service notices, and messages you have requested or consented to receive.
- Process and reconcile payments and maintain necessary accounting records.
- Protect members, prevent misuse, troubleshoot errors, and secure our systems.
- Comply with legal, safeguarding, accounting, and regulatory obligations.
5. Children and guardians
Many BTC students are minors. A parent or legal guardian should provide information and manage communications for a child where required by age or law. We use children's information only for enrolment, training, attendance, safety, events, competition administration, and related club purposes. Please do not submit information about a child unless you are authorised to do so.
6. When we share information
We may share limited information with service providers that help us operate, such as Meta/WhatsApp, hosting and cloud providers, email or notification services, payment networks, and professional advisers. We may also disclose information when required by law, to protect safety or rights, or as part of a business reorganisation. Providers may process information only for the service they supply and subject to appropriate confidentiality and security obligations.
7. International processing
Some providers, including Meta, may process information outside Bangladesh. Where applicable, we use contractual and organisational safeguards intended to protect information during international processing.
8. Retention
We keep information only for as long as reasonably necessary for the purposes described above. The period depends on the type of record, an active membership or enquiry, safeguarding needs, dispute resolution, security, and applicable accounting or legal requirements. Operational webhook and diagnostic logs are kept for a limited period. When information is no longer needed, we delete it, anonymize it, or securely restrict it until deletion is possible.
9. Security
We use reasonable administrative and technical safeguards, including access controls, encrypted connections, restricted credentials, and monitoring. No internet service is completely secure, so please do not send passwords, payment PINs, one-time codes, or unnecessary sensitive information through messages.
10. Your choices and rights
You may ask to access, correct, or delete information we hold about you, or object to certain processing. You may stop promotional WhatsApp messages by replying STOP or asking us directly. Service and safety messages may still be sent when necessary. To request deletion, follow our User Data Deletion Instructions.
11. Third-party services
WhatsApp, Meta, payment networks, and linked websites have their own terms and privacy practices. This Policy applies to information controlled by BTC and does not replace those third-party policies.
12. Changes to this Policy
We may update this Policy when our services, legal requirements, or technology change. We will publish the revised version with a new effective date.
13. Contact us
Email: bananitaekwondoclub@gmail.com
Address: Suvastu Jahanara Square, 8th Floor, House 39, Road 11, Banani, Dhaka, Bangladesh
Phone: +880 1671-036724